Return & Refunds

Returns & Refunds

At Laureax, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please contact us and we will be happy to help.

This Returns & Refunds Policy applies to purchases made through the Laureax website.

1. Your Right to Cancel

If you are a consumer purchasing online, you have a legal right to cancel your order within 14 days from the day after you receive your goods, without having to give a reason.

If you wish to cancel your order, please contact us within this 14-day period.

Once you have notified us of your cancellation, you must return the goods to us without undue delay and no later than 14 days after notifying us of your cancellation.

2. Conditions for Returns

To be eligible for a return, products should be returned in their original condition and, where applicable, with their original packaging, seals and labels intact.

For health, hygiene and safety reasons, certain sealed products cannot be returned once the seal has been broken or the product has been opened.

This may apply particularly to food supplements, vitamins, nutritional products and certain cosmetic or personal-care products.

If a product has been opened or used, please contact us before returning it so that we can assess whether it is eligible for a refund in accordance with your statutory rights.

You should take reasonable care of the products while they are in your possession.

3. Faulty, Damaged or Incorrect Products

If your order arrives damaged, faulty, defective or you have received the wrong product, please contact us as soon as possible.

Where appropriate, we may ask you to provide photographs or other information to help us investigate the issue.

If a product is faulty, not as described or does not meet the requirements of consumer law, you will have your statutory rights to a repair, replacement, price reduction or refund, as applicable.

We will provide appropriate instructions for returning the product and, where the return is our responsibility, we will cover reasonable return costs.

4. Change of Mind

If you simply change your mind about a purchase, you may exercise your statutory right to cancel within 14 days of receiving your order, subject to the applicable legal exceptions.

You are responsible for taking reasonable care of the product while it is in your possession.

Where applicable, you are responsible for the direct cost of returning an unwanted product unless we have agreed otherwise.

The cost of standard delivery will be refunded where required by law. If you selected a more expensive delivery service, we are only required to refund the cost of the least expensive standard delivery option.

5. Products That Cannot Be Returned Once Opened

For health and hygiene reasons, some products may not be eligible for return once their original seal has been broken.

This can include sealed food supplements and certain cosmetic or personal-care products where opening the product makes it unsuitable for resale.

This does not affect your statutory rights if the product is faulty, defective, unsafe or not as described.

6. How to Request a Return

Before sending anything back, please contact Laureax through our Contact Us page and provide:

• Your order number
• Your name
• The product(s) you wish to return
• The reason for the return, where applicable
• Photographs if the product is damaged, faulty or incorrect

Please do not send products back without contacting us first, as we need to provide you with the correct return instructions.

7. Refunds

Once your returned product has been received and assessed, we will confirm whether you are entitled to a refund.

Where a refund is due, it will normally be made using the same payment method used for the original purchase.

For cancellations made under your statutory right to cancel, we will process the refund within the timeframe required by applicable consumer law.

Where a product is returned because it is faulty, damaged, defective or incorrect, we will refund the appropriate costs in accordance with your statutory rights.

Depending on the circumstances, we may wait until the returned goods have been received or you have provided evidence that they have been sent back.

8. Refunds for Damaged or Used Products

If a product has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning, its value may be reduced.

Where permitted by law, any reduction in value may be taken into account when calculating a refund.

However, we will never use this policy to remove or restrict your statutory consumer rights.

9. If Your Order Has Not Yet Been Delivered

If you wish to cancel your order before it has been delivered, please contact us as soon as possible.

We will do our best to stop the order before dispatch. However, because some orders may be processed and dispatched directly by our fulfilment partners, cancellation may not always be possible once an order has entered the dispatch process.

If the order has already been dispatched, we may need to treat the request as a return or cancellation in accordance with this policy and applicable consumer law.

10. Statutory Rights

Nothing in this Returns & Refunds Policy affects your statutory rights as a consumer under UK law.

If a product is faulty, not as described, unsafe or does not meet the requirements of applicable consumer law, you retain all rights available to you under the law.

11. Contact Us

If you have any questions about returns or refunds, please contact Laureax through our Contact Us page.

Please include your order number whenever possible so that we can assist you as quickly as possible.

Laureax
United Kingdom

Last updated: September 2026